Privacy Statement
This Privacy Policy explains how we collect, use and protect the personal data you provide when you create an account, play games or use our services. We take your privacy seriously and set out below what information we gather, how we process it and the choices you have. This page is intended to give clear, practical information about our data handling practices.
Types of data we collect
We collect information you give us directly and data generated through your use of our services. This includes account details, activity records and technical data generated by your device or browser.
Personal data
Personal data covers information that identifies you or allows us to contact you. Typical items include name, email address, postal address, date of birth verification details, telephone number and payment information. We also collect identity documents and verification checks where required to verify your account and comply with our internal procedures.
Technical data
Technical data is collected automatically when you visit our site or app. This includes IP address, device type, browser type, operating system, screen size, language preferences, and interaction data such as pages visited and time spent. We use this data to keep the site functioning and secure.
Transactional and activity data
Transactional data includes deposits, withdrawals, game activity, bet history, wins and losses, and promotional activity. We use this information to provide services, process payments and detect unusual or fraudulent behaviour.
How we use your information
We use your data to operate your account, process payments, provide customer support and to manage risk and compliance checks. We may also use aggregated or anonymised information for analysis and service improvements. Processing is carried out only where necessary for performance of our contract with you, to meet legal obligations or for our legitimate interests such as fraud prevention and service reliability.
Data protection practices
We implement technical and organisational measures to protect your information against unauthorised access, loss or misuse. These measures include encryption for sensitive data, access controls for staff, and secure data storage. We regularly review our security practices and maintain procedures to respond to any data incidents.
Cookies and tracking technologies
We use cookies and similar tracking technologies to provide essential site functions, remember preferences and improve performance. Some cookies are necessary for login and transactions, while others help with analytics and personalised content. You can manage cookie settings via your browser or through our cookie controls where available.
User rights
You have rights over your personal data, including the right to access, correct, restrict processing, object to processing and request erasure where applicable. You may also request a copy of the data we hold about you in a commonly used format.
Access, correction and deletion
To access, correct or request deletion of your data, contact our support team using the in-site help or email [email protected]. We will respond to verifiable requests and may need to retain certain information where required for record-keeping, fraud prevention or to meet legal obligations.
Information sharing and third parties
We share information with trusted third parties where necessary to provide services, such as payment processors, identity verification providers, analytics partners and service providers who host or maintain our systems. We require these partners to keep your data secure and only use it for specified purposes.
Privacy policy updates
We may update this policy to reflect changes in our practices. When we make material changes we will notify users through the account area or by email. Please check this page periodically to stay informed about how we handle your data.